Information We Collect

At TieUpChain, we collect information that helps us provide better financial planning education and services. We're upfront about what we gather and why we need it.

How We Use Your Information

Every piece of information we collect serves a specific purpose in improving your learning experience. We don't use your data for anything unrelated to our educational mission.

• Delivering course content and tracking your progress through our programs
• Sending important updates about course schedules and material changes
• Providing personalized learning recommendations based on your goals
• Processing payments and maintaining accurate enrollment records
• Improving our curriculum based on student feedback and performance data
• Ensuring website security and preventing fraudulent activities
• Complying with Thai educational regulations and financial service guidelines

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Here's exactly when and why we might share your data:

Your Privacy Rights

Under Thai privacy law, you have specific rights regarding your personal data. We've made it easy to exercise these rights whenever you need to.

To exercise any of these rights, contact us using the information below. We'll respond within 30 days and may ask you to verify your identity to protect your information.

Data Security and Protection

We take data security seriously and use multiple layers of protection to keep your information safe. Our security measures include both technical and organizational safeguards.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods.

• Course enrollment and progress data: Retained for 7 years after course completion
• Payment records: Kept for 5 years as required by Thai accounting standards
• Communication records: Deleted after 3 years unless needed for legal purposes
• Website usage data: Anonymized after 2 years for analytics purposes
• Marketing preferences: Retained until you withdraw consent or close your account

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

International Data Transfers

Some of our service providers are located outside Thailand, which means your data might be transferred to other countries. We ensure these transfers meet Thai privacy law requirements.

When we transfer data internationally, we use approved safeguards such as:

• Standard contractual clauses approved by Thai privacy authorities
• Transfers to countries with adequate privacy protection levels
• Additional security measures for sensitive information
• Regular monitoring of international service providers' privacy practices

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Most of these are essential for basic site functionality, while others help us understand how you use our platform.

You can control cookie settings through your browser, but disabling essential cookies may affect site functionality. We don't use cookies for advertising or tracking across other websites.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you in several ways.

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice on our website and learning platform
• Updated effective date at the top of this policy
• Summary of key changes in our notification messages

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.